Shipping Policy

Shipping Policy for Puralens

Thank you for choosing Puralens! We are committed to providing you with a seamless shopping experience. Here, we outline our shipping policy to give you a clear understanding of how quickly your orders will be processed and delivered.


Processing Time: Once you place an order with Puralens, we will make every effort to process it within 1-3 business days. During this time, we will prepare your items for shipment, including packaging and conducting quality checks.


Shipping Time: After the processing period, your order will be promptly shipped using our trusted delivery partners. We strive to ensure that your package reaches you in the shortest time possible. For deliveries within the United Kingdom, the estimated shipping time is approximately 4-7 business days. Please note that this is an estimate, and actual delivery times may vary based on external factors such as weather conditions or unforeseen circumstances. We are committed to delivering your order as quickly as possible.


Shipping Method: To guarantee the safe and timely delivery of your items, we collaborate with reputable shipping carriers. The selection of the carrier will depend on factors such as the size, weight, and destination of the package. Once your order is dispatched, you will receive a shipping confirmation email containing the tracking information. This will allow you to track the progress of your shipment.


Shipping Fees: At Puralens, we offer free standard shipping on all orders within the United Kingdom. However, please note that additional fees may apply for special shipping requests, expedited shipping, or if your order exceeds certain weight or size restrictions. Any applicable fees will be clearly indicated during the checkout process.


Order Tracking: We understand the importance of knowing the status of your order. Once your package has been shipped, you will receive a shipping confirmation email with a tracking number. This will enable you to monitor the progress of your shipment on the carrier's website or through our Order Tracking page.


Incomplete or Incorrect Addresses: To ensure a smooth delivery process, please provide accurate shipping information during checkout. It is crucial to include all relevant details and verify that the address is correct. Puralens cannot be held responsible for any loss or delay caused by incomplete or incorrect addresses provided by the customer.


Order Modifications or Cancellations: If you need to make any modifications or cancellations to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request. However, please note that once an order has been processed and shipped, we may not be able to make any changes or cancellations.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure a pleasant shopping experience.

Thank you for choosing Puralens! We appreciate your support and hope you enjoy your shopping experience with us.