Refund policy

Refund Policy for Puralens

At Puralens, we strive to provide you with high-quality products and excellent customer service. We understand that sometimes a product may not meet your expectations, and we are here to assist you. Please review our refund policy outlined below to understand our procedures for returns and refunds.

30-Day Return Policy:
We offer a 30-day return policy, starting from the date of delivery, for eligible items. If you are not completely satisfied with your purchase, you may request a return within this timeframe.

Eligibility for Returns:
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. It should also include any accessories, manuals, or other items that came with the product. Certain products, such as perishable goods, intimate or sanitary items, and gift cards, are exempt from our return policy.

Initiating a Return:
To initiate a return, please contact our customer support team within 30 days of receiving your order. They will guide you through the return process and provide you with the necessary instructions and a return shipping address.

Return Shipping:
When returning an item, you are responsible for the shipping costs associated with returning the product to us. We recommend using a trackable shipping method to ensure that the item reaches us safely. Please note that the original shipping charges are non-refundable.

Refund Process:
Once we receive the returned item and confirm that it meets our return policy criteria, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow for up to [X] business days for the refund to be reflected in your account, depending on your payment provider's processing time.

Refund Exceptions:
In certain cases, we may not be able to provide a full refund or accept a return. These exceptions include:

1. Items that are damaged, incomplete, or not in their original condition due to customer misuse or negligence.
2. Items returned after the 30-day return period.
3. Items that are non-refundable or marked as final sale during the purchase.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the process of returning the item, and upon verification of the damage or defect, we will provide you with a replacement or issue a refund.

At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend returning the unwanted item following our return policy guidelines and placing a new order for the desired item.

Customer Satisfaction:
Your satisfaction is our priority, and we are committed to resolving any issues or concerns you may have. If you have any questions or need further assistance regarding returns or refunds, please don't hesitate to contact our customer support team. We are here to help and ensure your shopping experience with Puralens is a positive one.

Thank you for choosing Puralens! We appreciate your trust in our products and services.